Refund Policy
Effective Date: January 28, 2026
Quantum Jump Club protects customer rights through a fair refund policy.
1. Quantum Prime Membership
Quantum Prime addendum effective date: October 6, 2026 (refund terms unchanged from the July 16, 2026 policy; only the supplied content and the monthly-plan clause were revised)
Service becomes available immediately after payment. Before payment, members separately consent to immediate supply of workshop replays and private Telegram, and acknowledge that withdrawal may be limited for portions already supplied.
The 7-day period starts on the day after the later of contract-document delivery or service availability. If the final day is a Saturday or Korean public holiday, it extends through the next business day. Unused service is fully refunded; if use has started, the value for actual days used is deducted without a cancellation fee.
After 7 days, customer-initiated cancellation is refunded after deducting the value used through the cancellation date and 10% of the remaining service fee. Coupon purchases are calculated from the actual amount paid, not list price.
Cancel monthly renewal before the next charge to retain access through the current period and stop future charges. An immediate mid-period refund ends access and uses the calculation above.
Workshops may pause up to 2 times a year. Pauses are announced at least seven days in advance in the private Telegram channel and by email. There is no separate compensation for paused sessions; replays remain available.
Workshop replay views and Telegram entry logs may be used as service-use evidence. Free bonuses have no separate refundable value.
If QJC is at fault or applicable law or consumer dispute standards provide a more favorable rule to the member, that rule prevails.
AI CFO Academy Refunds
If you request a refund within the 14-day refund period, we refund 100% of the course fee you paid.
The refund period is 14 days from the later of the Cohort 1 opening date (November 2, 2026) and your payment date. If you pay before November 2, you can request a refund until November 16, 2026. If you pay on or after November 2, you can request one until 14 days after your payment date.
No refund is available after the refund period ends.
Once provision of digital content has begun, withdrawal of the contract may be restricted under Article 17(2)(v) of the Act on the Consumer Protection in Electronic Commerce, etc. Refunds for this product follow the 14-day standard above.
Please request a refund through the site chatbot or our Kakao channel (pf.kakao.com/_xnfDyG). Tell us the buyer name and the email you signed up with, and we will refund you to your original payment method after checking. Once the refund is processed, your VOD access ends.
2. General Subscription Service Refund
Monthly Subscription
Unless a product-specific policy applies, refunds deduct used value and any cancellation fee permitted by applicable law and consumer dispute standards.
Annual Subscription
Unless a product-specific policy applies, refunds use the actual amount paid and deduct used value and any cancellation fee permitted by applicable law and consumer dispute standards.
3. Individual Course Purchase Refund
A full refund is provided within 7 days from the purchase date and with less than 10% progress. Refunds are not available after 7 days or with 10% or more progress.
4. Bootcamp Refund
Bootcamp programs have a separate refund policy. Please check the relevant program page for details.
5. Refund Procedure
- Singularity Builders > My Courses > Course details > 'Request refund' (100% within 14 days, 50% within 15–28 days)
- Select refund reason and submit
- Refund conditions verified and approved
- Refund processed to payment method
6. Refund Processing Time
Refunds are processed to the payment method within 3-5 business days after approval. Processing may be delayed depending on the card company.
7. General Refund Limitations (product-specific policy prevails)
- Subscriptions during free trial period
- When the refund period has elapsed
- When significant content has been consumed
- Event/promotional products (when separately specified)
- Usage restrictions due to terms of service violations
8. Contact
For inquiries regarding refunds, please contact us at:
Email: news@quantumjumpclub.com
Phone: 010-8216-8366
Hours: Weekdays 10:00 - 18:00 (excluding holidays)