Question 1

How do I get the 1 free sample?

Accepted Answer

Just sign up. You'll get 1 header image for free, no payment required.

Question 2

Can I get a refund?

Accepted Answer

100% refund within 7 days if you're not satisfied. Auto-refund system processes immediately.

Question 3

What's the difference between medium and high?

Accepted Answer

Medium suits general sellers (100% top-10 satisfaction). High suits premium brands (more refined text & gradients). Most users are happy with medium.

Question 4

Are regenerations free?

Accepted Answer

Full package gets 1 free regen per result. Pro/Agency plans get unlimited. Moderation-blocked jobs are refunded immediately.

Question 5

How many languages?

Accepted Answer

13 languages (KR/EN/JP/CN/ES/TH/VN/FR/DE/PT/ID/AR/RU). $24/$1.60 per image (medium). 4+ languages simultaneously triggers a confirmation modal.

Question 6

Are packages and logos preserved?

Accepted Answer

Yes. OpenAI gpt-image-2 image-to-image preserves logos, text, and packaging with 10% padding to prevent cropping.

Question 7

Can I cancel Pro anytime?

Accepted Answer

Yes, cancel anytime — you'll lose access from the next billing cycle. Cancel during 7-day free trial = no charge.

Question 8

How do I pay?

Accepted Answer

Toss (KR cards/bank) and Paddle (global cards). Tax invoices are issued automatically.

Question 9

Can I upload to Shopify/Amazon directly?

Accepted Answer

Individual PNG + zip. Coupang/SmartStore/Amazon/Shopify standard ratios (3:2 / 2:3 / 1:1) all supported.

Question 10

Course detail pages too?

Accepted Answer

Yes — shopping template and course template. Course includes instructor bio, curriculum, pricing, refund policy.

Question 11

Who is the Agency plan for?

Accepted Answer

Agencies running 50+ sellers or content shops. 50/month + team usage + API early access + priority support.

Question 12

What if moderation blocks my job?

Accepted Answer

Auto-retry once. If still blocked, 100% refund. Alcohol/tobacco/medical categories are warned upfront.

Question 13

Do you train on my brand?

Accepted Answer

No. Uploaded images auto-delete after 24 hours and are never used for model training (per OpenAI API policy).

Question 14

When is the API available?

Accepted Answer

Early access for Agency subscribers. General API launches 2026 Q3.

Question 15

Really 5 minutes?

Accepted Answer

1 language × 15 images medium averages 3~5 minutes. Up to 10 min during peak load. Over 5 min, we email progress.

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